Job Description
– Introduce new product features to the Channel Customer, help customer to select and configure products.
– Select the suitable product models according to customers’ BOQ list and requirement.
– Respond to customers, to help solve technical problems.
– Training technical staff of Channel Customer’s helps them improve the level of technology.
– Understand and consolidate customer demand for products, feedback to product department for product improvement.
– Cooperate with sales staff, analysis of the practical needs of customers; provide a complete project plan.
– To complete the project, the bidding work, to help customers make the tender document, make project tender, according to the required standard.
– Assist sales to determine phase of the operation of the project to understand the real project status, forecast project risk and seek the solution.
– To coordinate resources, provide technical support.
Job Requirement
– Good level in English
– Technical support experience in Network, communications, computers and other related fields;
– Familiar with camera and DVR device connecting
– Familiar with OFFICE software, know sniffers, NCOM caught, such as commonly used network serial port caught tools; know how to configure router, switch, IP address.
– More than 1 year related technical engineer support experience
– Bachelor Degree in Information Technology or other equivalent.