Job ID: PRO–250602–01
Job Description
1. Resolve production issues promptly, adhering to formal escalation processes.
2. Collaborate with business users and infrastructure teams to ensure timely issue resolution.
3. Actively monitor the health of systems and services and execute recommended recovery steps as needed.
4. Take ownership of issues, managing them from start to successful conclusion.
5. Handle and manage all inquiries or issues within each application.
6. Contribute to and maintain the application support knowledgebase.
7. Maintain good working relationships with clients.
8. Implement automation tools to reduce manual interventions.
9. Implement strategies to enhance application stability and performance.
10. Set up monitoring systems and develop incident response protocols.
Job Requirement
1. Bachelor’s Degree in Information Technology or any other related course.
2. Preferably one (1) year of application support experience; New graduates are welcome.
3. Possess good logical thinking, strong analytical and problem-solving skills
4. Understanding of design techniques, development processes, and software configuration management.
5. Excellent command of spoken and written English and Mandarin is a plus.
6. Knowledge of programming language such as Python, C#, Java, etc are highly desirable.
7. Experience with automation tools and infrastructure as code.
8. Knowledge of LLM and Generative AI is a plus.