Job Description
– Managing hall staff for handling guests and serving customer service accurately and timely with high quality service
– Work closely with the GM, kitchen staff and fellow hall service staff
– Support job posting, interviews and other recruitment processes etc. as needed
– Provide guidance to the staff about customer service, greeting, cleaning and other hospitality care to ensure customer satisfaction
-Take the initiative in dealing with customers by setting an example for staff
– Work with the management team to identify and develop strategies to address opportunities
– Knowledge and understanding of our competitors’ activities to anticipate trends and update the management team
– Ensure the highest health and safety standard and compliance with company policies and procedures
– Takes personal accountability in developing Restaurant management team to ensure proper training and development is received prior to promotion.
Job Requirement
– At least 2years of leadership experience in the restaurant, hospitality or retail industry with responsibility for financial results
– Being independent, proactive, patient, high responsibility and willing to work under high pressure
– Commit to the goals of leading a restaurant team in order to expand the company business
– Able to speak ENG at an Advanced level
– Able to work in Siem Reap for the long term
– Computer literacy (Ms. Word and Excel, internet and Email)
– Willing to learn and can work under pressure.
– Honest, punctual, responsible and team work.
Priority
– Working experience in an international environment
– Working experience with Japanese is a plus
– Experience working in a fine dining restaurant or hotel
– Experience serving customers in a restaurant with 50-100 people
– Experience in event management or ceremony management
– Able to work evening to night hours
– Customer service experience in a foreign main restaurant.
– Multilingual speaker is welcome.