Position Summary
The Operation Manager is responsible for overseeing and managing all aspects of ticketing sales and distribution for travel-related services such as flights, tours, attractions, and events. This role ensures smooth daily operations, optimal ticket inventory management, and the implementation of effective ticketing and sales strategies.
Working Conditions
- Working Time: 8:00 AM – 6:00 PM
- Working Days: Monday – Friday
Key Responsibilities
- Manage end-to-end ticketing operations, including ticket sales and distribution
- Schedule flights based on client needs and flight availability
- Communicate with clients regarding ticket details, pricing, and flight schedules
- Explain airline and airport rules, procedures, fees, and taxes to passengers
- Handle ticket refunds, exchanges, reissues, and reservation error cases
- Develop and execute strategies to optimize ticket sales and manage inventory
- Negotiate fares, contracts, and commissions with airlines and travel partners
- Coordinate with airlines, hotels, travel partners, and internal teams
- Manage, mentor, and support ticketing staff to ensure efficient operations
- Monitor sales performance, analyze trends, and prepare operational reports
- Implement quality control measures and continuous process improvements
- Ensure compliance with airline regulations, industry standards, and company policies
Job Requirements
- Bachelor’s degree in a related field
- Minimum 5 years of relevant working experience in travel or ticketing operations
- Certified and experienced in ticketing systems such as IATA, Amadeus, or Sabre (GDS)
- Strong knowledge of airline ticketing rules, fare calculations, refunds, and reissues
- Ability to work under pressure and meet tight deadlines
- Mature mindset with strong teamwork and leadership skills
- Excellent communication, presentation, and interpersonal abilities
Language Requirement
- Advanced English
Benefits & Allowances
- NSSF
- Bonus
- Annual Leave (AL)
- Seniority Payment
- Other benefits according to company policy
Additional Notes
- Salary is negotiable based on skills and experience
For inquiries, please contact:
Mayu – a.mayu@camupjob.com
Job ID: JOB-251222-01