Job Description
– Respond to guest inquiries about accommodations in multiple languages
– Check-in: Requests guest information and authentication of guest identity
– Trouble shooting during the stay: Respond to guest inquiries during the stay.
– Report on the status of response: Provide a report on the details of our response.
– Communicate with guests online using our own proprietary concierge system, telephone, and email
– Other tasks assigned by director.
Job Requirement
– Advanced English skill and Good communication skill
– Friendly and interested in hospitality industry
– Good computer MS and Google Tools skill especially in Excel
– Able to work shift schedule flexibly
– No working experience can be acceptable as long as he/she is interested in customer service field.
Priority
– Working experience in customer services in hotel, restaurant, or other industry
– Working experience as a Receptionist and strong knowledge of overall reception operation
– Able to speak Japanese, Korean or Chinese (depending on each ability) are eligible for a salary increase.