Job Description
– Preparing all documents necessary for importing or exporting goods.
– Analyze customer needs and formulate the best service plan through various channels such as telephone, network etc.,
– Maintain close communication with the operation department and jointly provide customers with quality services
– Responsible for the overall cargo transportation process after receiving orders for export goods, booking space, packing or delivery arrangement, customs declaration tracking;
– Request payment/urge payment, make cost analysis, follow up of goods, and be responsible for shipping import and export freight agency operation;
– Handled relations with customers, clients and oversea ports and ships, accepted business consultation
– Respond to customer complaints with good service attitude and solve them in the shortest time;
– Timely feedback to the department manager about emergencies in the operation process or problems that cannot be solved by itself.
– Other tasks assigned by Manager.
Job Requirement
– Good to Advanced level in English
– Experience in Logistics related company or a similar role in logistics department
– Computer literacy in Word, Excel, PowerPoint, Internet and Email
– Good Communication skill and positive work style
– 1 to 2 years experience in shipping agency, freight agency is preferred; Inexperienced graduates can also apply
– Be able to complete other work arranged by department supervisor or leader.
Priority
– Working experience as a front with shipping company or shipping agency company is preferred;
– Bachelor’s degree or above, major in import and export trade, logistics related
– Familiar with shipping operation process, with customer service, documents, freight forwarding, transportation and certain import and export trade knowledge
– Work experience in an International forwarder company working with overseas agency.