Job Description
– Support customers by message or phone call for their online financial services and Promote services
– Maintain and manage existing customers on their online system and Deliver qualitative services to customers
– Solve customer problems together
– Respond quickly and accurately to customers via chat and resolve customer complaints
– Maintain customer database and update periodically
– Refer complex issues to the management team to assist improvement of their services
Job Requirement
– Able to handle multi tasks without any compliment
– Advanced English skills in written and Speaking
– Understanding basic IT knowledge in order to deal with their system
– High-Motivated to learn new things about their services and customer service
– Fast learner, honest and flexible person
– Have experiences as a Teller or a Credit officer in Banking or MFI (1-3 years experience is considered as a Junior level, 3+ years as a Senior level)
Priority
– Working Experience in Fintech companies or MFI sector
– Working experience under a foreign boss
– Able to speak Japanese is a plus
– Advanced IT skills and Advanced MS Office
Benefit
– 13th-month salary
– Salary incensement every year based on performance
– Seniority payment twice times per year
– Insurance from NSSF
– Pension Fund From NSSF
– Public Holiday Follow the Ministry of Labour and Vocational Training