Job Description
– Supervise and manage the front desk reception work during the shift to ensure high-quality and efficient service
– Communicate effectively with employees, provide clear instructions, pay attention to employee performance and provide incentives
– Manage the front desk and use sharp judgment and decisiveness to quickly resolve emergencies during duty
– Provide warm and thoughtful service to customers, making them feel at home.
– Check in guests according to reservations, check reservation information, ensure the completeness of the check-in form and the safety and effectiveness of payment methods.
– Arrange rooms according to guests’ reservations or preferences and do detailed directory management, Ensure that guest file information and guest passport information are saved in a timely manner.
– Ensure communication between the front desk and other departments, especially the housekeeping department, catering department, finance department, etc.
– Maintain the accuracy of hotel computer system information data, facilitate system operation, ensure the normal operation of front desk operating equipment and the cleanliness of the work area.
Job Requirements
– Be good in English, good in Chinese preferred
– 1-2years of experience in hotel supervisor