– Supervise, coach, and support Front Office Supervisors to ensure high-quality service and operational excellence.
– Monitor team performance and ensure compliance with school policies and procedures.
– Assist in training and developing Front Office staff.

• Parent Relations & Student Services
– Handle complex parent inquiries, concerns, and complaints professionally.
– Ensure effective communication between the school and parents.
– Maintain a high level of parent satisfaction and strengthen home-school partnerships.

• School Operations
– Oversee the daily operations of the Front Office team.
– Ensure accurate student records, enrollment information, attendance, incidents, and – – payment records.
– Coordinate student drop-off and pick-up procedures.
– Monitor classroom support, meal times, and overall student welfare.

• Student Enrollment
– Support the achievement of monthly student enrollment targets.
– Welcome prospective parents and visitors.
– Assist in planning and implementing activities to improve student enrollment and parent retention.

• Other Duties
– Identify opportunities to improve Front Office operations and customer service.
– Collaborate with academic and administrative teams to enhance the overall parent experience.
-Prepare reports and provide recommendations to the Front Office Manager.
-Perform other tasks assigned by the Front Office Manager or School Director.

– Bachelor’s Degree in Education, Management, Sales, Marketing, or a related field.
– Minimum 2 years of relevant experience in Customer Service, School Administration, Sales, Marketing, or a related field.
– Minimum 1 year of experience in the education sector is preferred.
– Previous supervisory or team leadership experience
– Excellent written and spoken English.
– Strong leadership, communication, and interpersonal skills.
– Strong organizational, problem-solving, and time management skills.
– Results-oriented, proactive, and able to work under pressure.
– Professional appearance with a strong sense of responsibility.

-Special, maternity, and other leaves per Cambodian Labor Law

-10 extra days of leave during school breaks

-Private health insurance (international staff) / NSSF social benefits (local staff)