Job Description
– Understand customer needs and offer solutions and support
– Organize and coordinate sales representatives’ schedules
– Research potential leads from business directories, web searches, or digital resources
– Recruit, hire, and train new sales representatives
– Receive and report on all sales leads
– Supervise sales representatives and assistants
– Answer potential customer questions and follow-up call questions
– Work with sales team when closing sales
– Track weekly, monthly, and quarterly performance and sales metrics
– Meet all sales quotas and goals
– Assist sales representatives and team to meet and exceed goals.
Job Requirement
– High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
– 2 years’ previous experience in customer support, client services, sales, or a related field
– Demonstrated and proven sales results
– Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office, Suite or similar software
– Focused on customer service
– Excellent verbal and written communication skills
– Persuasive and goal-oriented
– In-depth understanding of company services and its position in the market
– Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
– Ability to multitask, prioritize, and manage time efficiently.