Job ID: VIX-250612-02
Job Description
• Respond promptly to customer inquiries through live chat, email, and other communication tools.
• Assist members with account registration, deposit/withdrawal processes, and bonus claims.
• Explain terms and conditions of promotions and resolve related issues.
• Report technical issues or member complaints to relevant departments (e.g., IT, payments).
• Follow SOPs and maintain service quality standards.
• Monitor fraud/abuse patterns and report suspicious activity.
• Maintain accurate records of member interactions and resolutions.
• Work with the team to ensure 24/7 coverage, including shift, weekend, and public holiday rotations.
Job Requirement
• Good communication skills (spoken and written).
• Able to multitask and work under pressure.
• Flexible to work night shifts and weekends.
• Familiarity with online casino games, promotions, or payment processes is a plus.
• Language abilities in English, (Chinese or Malay) is an advantage.