We're looking for

Customer Service Operator (Japanese Speaking)

8 days ago
Monthly Salary ($)
Language

Job ID: LAS-250527-02

Job Description

– Responding to inquiries from Japanese corporate clients about our services (via email, online meetings, and phone calls)
– Sharing information about inquiries within the company
– Follow the manuals for responding to inquiries
– Identify business issues based on analysis of customer needs and operations, and propose improvements.
– Provide feedback on services and deliverables and propose solutions to problems in collaboration with cross-divisional teams.
– Create and update user manuals, FAQs, and other materials to support customer self-help.
– Support for onboarding, including service introduction study sessions
– Support for the sales team in Japan (inside sales to maintain relationships with corporate clients, hear about their issues, etc.)
– Other duties as needed.

Job Requirement

– Daily conversational English and Japanese (N3~N2 level)
– Able to work there for a long period of time.
– Able to proactively improve operations and solve problems on your own.
– Able to work in cooperation with local staff.
– Working experience with Japanese.

Priority

– Experience working or studying in Japan or other overseas
– Advanced Japanese skills
– Experience working as a customer service or sales role
– Experience in interior design, real estate, or construction is an advantage.

Profile Camup Job was founded in 2013 as a Japanese based recruiting agency in Cambodia. Currently, there are about 20 staff consisting of Cambodian and Japanese. We have supported over 400 clients with more than 3,000 positions filled successfully. Our goal is to support all range of job seekers and employers by various HR services. We named our company “Camup Job” based on our core belief that “Cambodia grows up by job matching”. Our mission is to contribute to Cambodia for its growing up, and we believe the most effective way is to provide the right human resources to the right places. We will try our best to maximize the potential of the people and happiness for them that are obtainable through the work.

Interested in this position?

Contact Employer
010 777 221
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