Job ID: LAS-250527-02
Job Description
– Responding to inquiries from Japanese corporate clients about our services (via email, online meetings, and phone calls)
– Sharing information about inquiries within the company
– Follow the manuals for responding to inquiries
– Identify business issues based on analysis of customer needs and operations, and propose improvements.
– Provide feedback on services and deliverables and propose solutions to problems in collaboration with cross-divisional teams.
– Create and update user manuals, FAQs, and other materials to support customer self-help.
– Support for onboarding, including service introduction study sessions
– Support for the sales team in Japan (inside sales to maintain relationships with corporate clients, hear about their issues, etc.)
– Other duties as needed.
Job Requirement
– Daily conversational English and Japanese (N3~N2 level)
– Able to work there for a long period of time.
– Able to proactively improve operations and solve problems on your own.
– Able to work in cooperation with local staff.
– Working experience with Japanese.
Priority
– Experience working or studying in Japan or other overseas
– Advanced Japanese skills
– Experience working as a customer service or sales role
– Experience in interior design, real estate, or construction is an advantage.