We're looking for

Customer Service & Operations Officer-QVV53436

3 days ago
Monthly Salary ($)
Language
Industry

Job Description

Customer service
– Serve as the primary point of contact for clients, freight forwarders, and agents regarding air cargo services.
– Handle inquiries, bookings, and service requests in a timely and professional manner.
– Provide accurate cargo quotations and follow up on pending sales leads.
– Maintain strong customer relationships through proactive communication and support.
– Address and resolve customer complaints or service failures efficiently.

Cargo Operation
– Coordinate daily cargo acceptance, buildup, and dispatch activities in line with airline and IATA regulations.
– Monitor cargo handling performance to ensure timely uplift and delivery.
– Prepare and verify air waybills (AWBs), flight manifests, and all necessary documentation.
– Work closely with ground handlers to ensure cargo is handled safely and securely.
– Ensure accurate data entry into cargo systems and maintain operational records.

Compliance & reporting
– Ensure all cargo operations comply with international aviation standards (IATA, ICAO) and local customs/regulatory requirements.
– Support audits, inspections, and documentation reviews.
– Prepare daily/weekly reports on cargo volume, flight loads, and service KPIs.

Job Requirements

– Bachelor’s degree in logistics, supply chain, aviation management, or a related field.
– Minimum 2 years of experience in air cargo, freight forwarding, or logistics operations.
– Strong understanding of air cargo procedures and documentation.
Proficient in cargo management systems (e.g., Cargo spot, Champ, or similar).
– Excellent communication and customer service skills.
– Ability to work under pressure and in a fast-paced environment.
– Detail-oriented, organized, and a team player.
– Fluency in English is an advantage.

Profile Camup Job was founded in 2013 as a Japanese based recruiting agency in Cambodia. Currently, there are about 20 staff consisting of Cambodian and Japanese. We have supported over 400 clients with more than 3,000 positions filled successfully. Our goal is to support all range of job seekers and employers by various HR services. We named our company “Camup Job” based on our core belief that “Cambodia grows up by job matching”. Our mission is to contribute to Cambodia for its growing up, and we believe the most effective way is to provide the right human resources to the right places. We will try our best to maximize the potential of the people and happiness for them that are obtainable through the work.

Interested in this position?

Contact Employer
010 777 221
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