Job Description
Customer service
– Serve as the primary point of contact for clients, freight forwarders, and agents regarding air cargo services.
– Handle inquiries, bookings, and service requests in a timely and professional manner.
– Provide accurate cargo quotations and follow up on pending sales leads.
– Maintain strong customer relationships through proactive communication and support.
– Address and resolve customer complaints or service failures efficiently.
Cargo Operation
– Coordinate daily cargo acceptance, buildup, and dispatch activities in line with airline and IATA regulations.
– Monitor cargo handling performance to ensure timely uplift and delivery.
– Prepare and verify air waybills (AWBs), flight manifests, and all necessary documentation.
– Work closely with ground handlers to ensure cargo is handled safely and securely.
– Ensure accurate data entry into cargo systems and maintain operational records.
Compliance & reporting
– Ensure all cargo operations comply with international aviation standards (IATA, ICAO) and local customs/regulatory requirements.
– Support audits, inspections, and documentation reviews.
– Prepare daily/weekly reports on cargo volume, flight loads, and service KPIs.
Job Requirements
– Bachelor’s degree in logistics, supply chain, aviation management, or a related field.
– Minimum 2 years of experience in air cargo, freight forwarding, or logistics operations.
– Strong understanding of air cargo procedures and documentation.
Proficient in cargo management systems (e.g., Cargo spot, Champ, or similar).
– Excellent communication and customer service skills.
– Ability to work under pressure and in a fast-paced environment.
– Detail-oriented, organized, and a team player.
– Fluency in English is an advantage.