Job Description
– Handle and follow up general customers enquiries and need
– Handle Customers’ requests and be able to propose HA Premium products and services, for customers’ home renovations, decorations, maintenance etc.
– Record Customers’ purchase records, provide follow up services, reminder of product checkup, replacement and warranty etc., ensure customers satisfactions
– Coordinate Interior Designer to fulfill Customers’ needs
– Coordinate designated Engineer to follow up Customers’ site works
– Manage Membership database and communications
– Coordinate with Marketing Team, to provide Premium Services with Marketing campaigns to Customers
– Coordinate with all Product Managers to provide technical supports to Customers, provide ON-Site services supports
– Full Support to All Sales Channels (Chinese Clients), including Chinese communications and documentations
– Other tasks assigned by upper management
Job Requirement
– Bachelors degree in Public Administration, Bachelors degree in Tourism and Hospitality or relevant fields
– Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
– Must speak Chinese
– Experience in providing customer service support
– Ability to think strategically and to lead
– Strong client-facing and communication skills
– Advanced troubleshooting and multi-tasking skills
– Customer service orientation
– Proficiency in English
– Proficiency in MS. Word & Excel