We're looking for

Customer Service Assistant Manager-L4YRY9X5

19 days ago
Monthly Salary ($)
Language

Job Description

– Overseeing the customer services teams
– Training and managing Customer Service Assistants and Representatives
– On-boarding and training new employees
– Setting customer satisfaction targets and working with the team to meet targets consistently
– Interacting with customers daily by answering customer questions and directing them to the appropriate service for their needs
– Creating customer loyalty programs to increase revenue and improve client retention
– Establishing customer service policies and procedures
– Staying updated on developments in the customer services field.

Job Requirement

– Bachelors degree in Management or relevant subjects.
– At least 3-4 years experience in Customer Support , or has experience in a supervisory role
– The ability to remain patient and calm during stressful situations
– The ability to work well under severe pressure and to handle criticism well
– Administration skills
– Customer service skills
– Excellent verbal and written communication skills
– Attention to detail
– Self-motivation to use their initiative and to innovate, when required
– Fast learner, good at communication and flexible person

Priority

– Have experiences as a CS field in MFI is a plus
– Strong report-writing and presentation skills, together with a familiarity with popular software packages such as Microsoft Office etc.
– Advanced IT skills and Advanced MS Office.

Profile Camup Job was founded in 2013 as a Japanese based recruiting agency in Cambodia. Currently, there are about 20 staff consisting of Cambodian and Japanese. We have supported over 400 clients with more than 3,000 positions filled successfully. Our goal is to support all range of job seekers and employers by various HR services. We named our company “Camup Job” based on our core belief that “Cambodia grows up by job matching”. Our mission is to contribute to Cambodia for its growing up, and we believe the most effective way is to provide the right human resources to the right places. We will try our best to maximize the potential of the people and happiness for them that are obtainable through the work.

Interested in this position?

Contact Employer
010 777 221
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