Job Description
– Overseeing the customer services teams
– Training and managing Customer Service Assistants and Representatives
– On-boarding and training new employees
– Setting customer satisfaction targets and working with the team to meet targets consistently
– Interacting with customers daily by answering customer questions and directing them to the appropriate service for their needs
– Creating customer loyalty programs to increase revenue and improve client retention
– Establishing customer service policies and procedures
– Staying updated on developments in the customer services field.
Job Requirement
– Bachelors degree in Management or relevant subjects.
– At least 3-4 years experience in Customer Support , or has experience in a supervisory role
– The ability to remain patient and calm during stressful situations
– The ability to work well under severe pressure and to handle criticism well
– Administration skills
– Customer service skills
– Excellent verbal and written communication skills
– Attention to detail
– Self-motivation to use their initiative and to innovate, when required
– Fast learner, good at communication and flexible person
Priority
– Have experiences as a CS field in MFI is a plus
– Strong report-writing and presentation skills, together with a familiarity with popular software packages such as Microsoft Office etc.
– Advanced IT skills and Advanced MS Office.