Job Description
– Ensures the effective execution of daily contact center operation through performance the quality of call handling, good discipline of follow-up, and follow-through within and across the department.
– Ensures the excellent speed of response to customers’ inquiries from all access channels in the most efficient way.
– Assists and supports line manager in developing and implementing customer experience strategies aligned with organizational goals.
– Perform other tasks and duties assigned by the line director as and when required.
Job Requirements
– Bachelor’s degree in Management or Business Administration, preferably in hospitality and tourism.
– The equivalent of the same in practical experience is also acceptable.
– Ability to multitask and stay organized.
– Excellent interpersonal, problem-solving and leadership skills
– Ability to stay calm in stressful situations and meet strict quotas.