Company: Kohnan Cambodia
Position: Chief
Category: Indoor Sales / Customer Service (B to C Sales)
Location: Phnom Penh
Company Information
Office Address:
Ground Floor, Aeon Mall Sen Sok city, Phnom Penh
Reference URL:
Business Overview:
Kohnan Shoji is a leading Japanese retail company specializing in home center products.
Established in 1978, the company has grown significantly and reached a milestone of 600 stores as KOHNAN Group. In 2022, the company proudly expanded internationally by opening our first stores in Cambodia, marking a new chapter in our global journey.
Established in 1978, the company has grown significantly and reached a milestone of 600 stores as KOHNAN Group. In 2022, the company proudly expanded internationally by opening our first stores in Cambodia, marking a new chapter in our global journey.
Position Details
Position Summary:
This position is to oversee store operations, sales inventory control, customer service, and staff development while ensuring high service standards and smooth daily management.
Position Category:
Indoor Sales / Customer Service (B to C Sales)
Position Level:
Senior
Industry:
Retail
Working Conditions
Working Time: Flexible shift schedule:
Working hours fall on to one of the following 4 shifts
(A: 8:00 – 5:00 pm/ B: 10:00 am – 7:00 pm)
(C: 1:00pm – 10:00 pm/ D: 2:00 pm – 11:00 pm)
(A: 8:00 – 5:00 pm/ B: 10:00 am – 7:00 pm)
(C: 1:00pm – 10:00 pm/ D: 2:00 pm – 11:00 pm)
Working Days:
1.5 days off per week or 6 days off per month
Job Requirements
Job Description:
- Community Strategy and Data Analysis
– Monitor customer feedback and improve service quality
– Ensure smooth daily store operations and adherence to company standards.
– Educate and motivate staff to achieve sales targets and provide excellent service. - Sales Inventory Control
– Optimize sales and inventory control (Plan Proper Stock Policy, Controlling Order Clearance Slow Stock)
– Purchase order
– Planning stocktake and improve the result - Sales Floor and Sales Promotion
– Maintain admirable customer service standards across the store.
– Running and set up store sales plan, order, display setup
– Maintenance planogram improving display effect; VMD, VPD and CDT - Customer Service
– Handle customer complaints and ensure prompt, professional resolution.
– Sales and customer service - Store Admin Work, Training & Development Workshops
– Security / Disaster preparation
– Other tasks assigned by Management.
Required Skills:
– Bachelor’s degree in Business Administration, Marketing, Management, or related field.
– Minimum 2 years of experience in supermarkets, retail stores, or related industries. including at least 1 year in supervisor role.
– Can use English for business communication
– Minimum 2 years of experience in supermarkets, retail stores, or related industries. including at least 1 year in supervisor role.
– Can use English for business communication
Skills & Abilities:
– Strong management and leadership skills
– Excellent scheduling and organizational skills
– Ability to raise issues and solve problems
– Good communication and interpersonal skills
– Can use Computer: (MS Word, Excel, etc.)
– Sales and customer service orientation
Personality:
– Willing to work in a dynamic retail environment and study mind set
– Experience at the big retail companies is greatly preferred
Language Requirements:
Advanced English
Benefits
Benefits & Allowances:
– Annual bonus & salary review 1 time per year. meal & transport allowance, overtime,
seniority pay, or severance pay.
– Annual leave, Sick leave. Special Leave, Paternity Leave, Marriage
– Leave, Short term and Long-term, NSSF, etc. are following by Cambodia Labor Law.
– Training (local/overseas), and career development opportunities.
seniority pay, or severance pay.
– Annual leave, Sick leave. Special Leave, Paternity Leave, Marriage
– Leave, Short term and Long-term, NSSF, etc. are following by Cambodia Labor Law.
– Training (local/overseas), and career development opportunities.
Additional Notes
Note:
Work place is Kohnan Store in Aeon Mall Sen Sok
Job ID: KOH-260316-02