Job Description
– Customer Service Management by addressing customer inquiries, resolving complaints, and ensuring that service staff are trained to provide a high level of customer care.
– Supervision service staff and Training like scheduling shifts, monitoring performance, and providing ongoing training (internal and External).
– Managing inventory of parts and supplies, ensuring that tools and equipment are in good working order and properly used in the workspace.
– Analyzing service metrics, tracking customer feedback, and identifying areas for improvement.
– To prepare reports to the service General Manager highlighting trends and suggest strategies for enhancing service quality.
– Sales and Revenue Tracking: To enhance service sales activities in order to hit company targets and sales satisfaction.
– Support the service General manager in formulating the department strategy by providing critical information on the strategic direction of service and the situation regarding the market, competitor trends, economic and market trends, and internal resources. More strategic, focusing on long-term goals and department performance (budgeting, forecasting and development policies that guide the service department).
– To focus on daily operations and ensuring that service team meets its immediate objectives.
Job Requirement
– A degree in Business Administrator or engineering background would be an advantage.
– Strong communication and Interpersonal skills.
– Having experience in Sales planning is preferable.
– Computer literacy is essential (Microsoft Excel, word & PowerPoint) is preferred.
– Team leadership and Supervision.
– Team Management skills.
– Time Management.