1.Performs the duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Director of Sales & Marketing.
2.Ensures smooth running operation of the Division’s administrative functions.
3.Co-operates with all departments for smooth running operation.
4.Assists the Director of Sales and Marketing in organizing the filing system of the Division.
5.Assists the Director of Sales and Marketing in submitting “Report” to Best Western on monthly basis.
6.Ensures that the stock of stationery items are accounted for and well maintained.
7.Organizes the recording system for all in-coming and outgoing correspondences.
8.Handles all typing work required.
9.Assists in the dispatch and collection of correspondence in hotel.
10.Ensures the cleanliness of the office.
11.Handles all incoming telephone calls and take messages and follow up.
12.Prepares and checks all incoming communication message such as facsimile and email messages.
13.Assists in the packing of materials when required, e.g. Hotel brochures, sales kits etc.
14.Issues on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
15.Updates production reports of Corporate & Travel Agents monthly, quarterly and yearly.
16.Assists the Director of Sales and Marketing in issuing Travel Agents Contract Rates, questionnaire as requested.
17.Ensures that all complaints are reviewed and investigated by Director of Sales & Marketing and follow-up action is initiated by Sales persons.
18.Closely co-ordinates with Best Western H/O in order to submit all require correspondent.
19.Assists to Director of Sales & Marketing is familiar with the operation and application of the hotel’s computer/data processing system and make sure client’s database is updated.
20.To keeps all activities as a record such as Incentive Program, Party or sales blitz.
21.Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.)
22.Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.
23.Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
24.Promotes the hotel as often as possible through entertaining, conduction, site inspections and presentation etc., of the hotel.
25.Be updated with hotel promotion, information related.
26.Pays a visit to potential accounts in view of entering into contracts with them, especially commercial accounts.
27.The Assistant to Director of Sales & Marketing may be called upon the undertake activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.
28.Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
29.Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
30.Receives in the hotel any important guests whom he has approached.
31.Negotiates prices with the clients and certified by DOSM.
32.To issues and confirms proposals in writing as a record.
33.In his/her absence, the Assistant to Director of Sales & Marketing may be replaced first by the Senior Sales Manager appointed by the Director of Sales & Marketing.
34.The Assistant to Director of Sales & Marketing may be called upon undertake to assist another Director of Sales & Marketing in the opening or general sales effort of any other of the chain’s hotels.
-8years up experience in hotel industry
-friendly and outstanding
-Good communication skills
-Willing to work long terms
– Service Charge 5%
– Incentive and allowance