Job Description
– Identify the hardware and software needed to provide solutions to problems
– Assist in the customization and adaptation of existing programs to meet users’ requirements
– Provide telephone, face-to-face and online support to user
– Download and install appropriate software
– Connect users to networks and provide initial training in facilities and applications
– Provide information relating to user’ hardware and software purchasing decisions
– Make sure users can use the equipment by providing personal tuition and self-help instructions
– Undertake housekeeping and reporting functions for the area of responsibility.
Job Requirement
– Bachelor’s degree in Information technology (IT)
– At least 2 years experience in IT network infrastructure.
– Experience in Mikrotik router, CCTV, wireless network and support.
– Knowledge of Microsoft Active Directory, DNS, and security.
– Ability to work in a team environment.
– Troubleshoot hardware, software and network operating system.
– Knowledge of graphic design such as Adobe InDesign, Photoshop and Illustrator
– Ability to work under high pressure and high responsibility.
– Good communication skills
– Able to work as part of a team
– Good at technical activities
– Methodical and disciplined approach to problem-solving.