We're looking for

Customer Service Team Leader (Chinese Speaker) – 3Y37WW

18 days ago
Monthly Salary ($)
Language

Job Description

– Cooperate with superiors to do a good job in customer service management; arrange various tasks for customer service personnel.
– Responsible for the collation (translation) of the daily FAQs of customer service, and improve the quality of customer service work.
– Responsible for solving abnormal feedback from customers, collecting problems, and sorting out customer service reports.
– Responsible for order management, analysis, and introduction of corresponding process systems.
– Supervise customer service work and APP inspection, cooperate with market research, telephone return visits, and regularly organize product optimization suggestions.

Job Requirement

– Related experience working as an Operations Team Lead/Supervisor for at least one 1year.
– Can communicate in Chinese, and also English.
– Excellent written and verbal communication skills.
– Familiar with the local culture and content industry.
– Ability to effectively manage time, prioritize tasks and work within deadlines.
– Quick learner.
– Strong customer service domain experience and excellent people management skills.
– Pleasant personality, service-oriented, accountability, and open-minded.
– Strong communication, interpersonal skills, and problem-solving.
– Ability to work under pressure, independent.
– Ability to work in a flexible working schedule.

Koh Thmey – TNAOT is a mobile application that provides exclusive content for everyone, including interesting videos, good movies, fresh videos, and the most comprehensive news coverage. Make money when enjoying content services. Fun and easy to make money.

Interested in this position?

Contact Employer
010 777 221/010 777 830
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