Job Description
– Develop friendly conversation during providing service to customers/dealers.
– Always maintain a helpful attitude to customers/dealers upon requests.
– Register all cases & customer inquiries into the system.
– Check all defective products and verify all accessories received from customers for work order registration.
– Arrange home service appointments for customers as per advised by the Engineer Supervisor.
– Liaise with Engineer Team to answer all inquiries related to Product Specification, Technical Information, Spare Part Price and Service Category etc
– Daily monitor all walk-in products and inform customer/dealer to collect the repaired products back or help to arrange delivery of the products to customers in other provinces.
– Handle call center operation without fail, make sure all calls are answered and work with Technician to provide support to customer through the phone to enhance first call resolution for customer.
– Prepare weekly & monthly CS reports as per required by the Manager.
– Issue invoice and collect a fee for repairing and spare parts
– Respect company rules and regulations.
Job Requirement
– Bachelor degree in Business or Hospitality, or any related field
– Around 2-year experiences in customer service related field
– Be able to use Ms. Word, Excel, and Internet, Email (especially Excel at advanced)
– Good communicate and self-motivate
– Advanced English skills in both speaking and writing
– Be able to work under pressure
– Able to learn something new and attention to details
– Honest, reliable, loyalty, and positive manner.