We're looking for

Customer Service Manager – XV63VY

13 days ago
Monthly Salary ($)
Language

Job Description

– Providing consultation to international especially Japanese investors regarding various subjects of their interests such as investment benefits in Cambodia, tax incentives from the government, various laws and regulations, and services and facilities of PPSEZ, etc.
– Providing guidelines to investors to go through for settling an investment in the zone by abiding by the laws and regulations of Cambodia.
– Assisting investors to have a smooth establishment of the company and to start their operation on schedule by providing information about various services namely logistics, banking, food, accommodation, and transportation for workers, etc.
– Coordinating with various governmental institutions at the time investors need assistance.
– Supporting investors and any third party when there is any language barrier, such as providing help with the translation between Japanese-Khmer-English.
– Facilitate investors’ other needs during their operation in Cambodia.
– Monitoring the Customer Service Unit team when they are going through the process of preparing documents and conducting necessary procedures for investors to acquire licenses and permits, starting from the company registration to tax holiday application, etc.
– Tracking the team’s progress of various procedures being conducted for customers and keeping a portfolio of the investors’ documentation.
– Manualizing the procedures that investors need to go through, for the purpose of ease of work in the unit and better and faster supports to the investors.
– Creating a system or an environment in which information is well shared and updated within the unit.
– Monitoring, advising, and training Customer Service Unit staff to support investors with various tasks and procedures they need help with.
– Other tasks assigned by the Senior Manager and Management team.
– Internal: The incumbent cooperates and works closely with the members of the Customer Service Unit as well as staff of other units such as Engineer, HR/Admin, Recruitment, and Accounting, etc. to help facilitate customers to their full satisfaction.
– External: The incumbent maintains a good relationship with representatives from various governmental institutions in the One-Stop Service Center, Ministries, authorities, and a close and friendly relationship with customers/tenants to make them feel at ease when asking for help.

Job Requirement

– Bachelor’s Degree in related fields.
– At least 5 years experience working.
– Good writing & speaking in Japanese.
– Good writing & speaking in Khmer & English
– Good negotiation and influencing skills.
– Good interpersonal skills.
– High motivation, willingness to work hard, and can work under pressure.

Priority

– Have experience in Real Estate, Land Leasing, or related background.

Benefit

– Transportation from Edwood Business Center to PPSEZ
– NSSF, Forte, Health cover allowance: 300$/year
– Salary increment
– Yearly Bonus
– Company Trip once a year, and company twice a year
– Company Car and Driver when traveling

Profile Camup Job was founded in 2013 as a Japanese based recruiting agency in Cambodia.

Currently, there are about 20 staff consisting of Cambodian and Japanese. We have supported over 400 clients with more than 3,000 positions filled successfully. Our goal is to support all range of job seekers and employers by various HR services.

We named our company “Camup Job” based on our core belief that “Cambodia grows up by job matching”. Our mission is to contribute to Cambodia for its growing up, and we believe the most effective way is to provide the right human resources to the right places. We will try our best to maximize the potential of the people and happiness for them that are obtainable through the work.

Interested in this position?

Contact Employer
010 777 221 / 010 777 830
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