Senior Prepaid Product Specialist (very urgent)

  • Location Phnom Penh
  • Salary Negotiable
  • Number of Hiring 2
  • Working Term Full Time
  • Closing Date Oct 1, 2017
  • Job Description

      Job Responsibilities

    I. PREPAID PRODUCT CREATION, PERFORMANCE ANALYSIS & DEVELOPMENT
    Research and Analysis:
    • Research and analyze market conditions
    • Identify key competitor and consumer trends
    • Articulate market requirements and opportunities
    • Identify opportunities for new product/tariff innovation and current product/tariff enhancement
    • Work with research regarding product/tariff development

    Product Planning and Management:
    • Determine new product/tariff specifications, packaging, and other solutions that move consumers from time to time
    • Define the long term strategy of the product/tariff and create road map
    • Prepare product document necessary to launch a new product/tariff including Product Concept Paper, Business Case Proposal and Product Development Document (PDD) containing and product use cases to drive correct product implementation
    • Develop pricing strategies and product policies
    • Negotiate with suppliers or other related third parties
    • Oversee future product development
    • Manage and communicate with cross functional teams to get things done properly and timely
    Product Marketing
    • Develop product marketing plan and event campaigns to generate product awareness and demand
    • Plan product launch
    • Liaise with MARCOM and sales team to help promote/sell product effectively and efficiently
    • Support sales and marketing with the necessary product knowledge and technical expertise
    • Conduct product presentations
    • Develop sales tools and sales training material
    • Supply sales with latest research and marketing information to help them close the gap and hit the right target
    • Implement marketing plan in conjunction with all departments
    • Drive ongoing improvement in sales and profitability
    Customer and End-User Support
    • Manage product-related support, feedback and inquiries from users
    • Co-ordinate market research to track customer and end-user feedback
    • Monitor product inventory
    • Use market feedback to inform product refinements and ongoing development
    • Perform other tasks as required by superior

    II. CUSTOMER LIFE CYCLE MANAGEMENT:
    • CLM Campaign development, planning, and forecasting
    • Study, analyse, and understand on customers behaviour in order to offer the right campaigns to different kinds of subscriber
    • Prepare Business Case/PDD, Product Go to Market planning & other proposals
    • Coordinate with inter related sections to get all information/requirement in order to deliver the good campaigns for the right segments
    • Coordinating with cross-functional teams on new campaigns launch such as training and after sales service
    • Ensure new campaign has been developed and tested properly before the launch
    • Customer lifetime management (churn prevention & longevity)
    • Develop usage campaign (increase more usage by up sale & cross sale existing products and other campaigns such as reload and, lucky draw … etc.)
    • Coordinate with vendors or third parties when required
    Performing other tasks as required by superior
    Dimensions:

    Financial Impact:
    . Prepaid subscriber base & by tariff
    . Revenue by Tariff and breakdown
    . Lifetime Value of Subscribers.

     

    Job Requirements

      Job Requirements:
    • Bachelor degree in relevant fields (Bachelor in Marketing is preferable)
    • Good command of English, spoken & written
    • Good Knowledge in Mobile Telecommunication is an advantage
    • Communication skills
    • Problem analysis and solving
    • Strategic thinking
    • Organizational and planning skills
    • Creative, good judgment, & attention to detail
    • Team player, stress tolerance, & customer orientation
    • Quantitative and business analysis skills
    • Knowledge of marketing principles and practices
    • Good report writing skills & presentation skills
    • 2 years of relevant experiences
    • 1 year working experiences of customer relation is a benefit.
  • Contact Information

  • Company Name Smart Axiata Co., Ltd.
  • Contact Person HR
  • Phone 010 202 148/ 010 202 136
  • Email jobs@smart.com.kh
  • Website http://www.smart.com.kh
  • Apply Now