Pre Sale (150$-500$) very urgent

  • Location Phnom Penh
  • Salary Negotiable
  • Number of Hiring 3
  • Working Term Full Time
  • Closing Date Jan 6, 2018
  • Job Description

      -Listen to the customer needs and propose right solution
    -Ensures timely processing of customer requests and helps resolve customer disputes
    -Collects diagnostic information on requests received by resellers and customers
    -Replies and resolve customer issues or incident via CSS
    -Escalate case or incident to partners if cannot resolves via CSS
    -Provides necessary reports on the work done in accordance with internal procedures and instructions
    -Compose knowledge-sharing articles and provide trainings to internal colleagues if necessary
    -Training resellers and customers
    -Train new team members when needed
    -Perform product testing and provide feedback to the product team
    -Channel Enablement/Training sessions and to arrange for Presenting Assigned Product(s) Solutions to Both Channel Partners and End-customers
    -Required to take exam
    -Other task assigned my management

     

    Job Requirements

      -Degree in Computer Science or IT field
    -1-2 year Customer service experience, System administration is a plus
    -Excellent in English
    -A clear, concise and friendly telephone manner
    -Excellent customer service skills
    -Good troubleshooting and problem resolution skills
    -Excellent written and verbal communication skills
    -Experience in a customer-facing role, supporting software users via telephone
    -Experience of installing, upgrading, troubleshooting and configuring PCs
    -Understanding of staying safe online and keeping a computer clean from malware, advertisements, toolbars and any unwanted programs
    -IT systems knowledge, including the installation and configuration of operating systems
    -Experience of Anti-virus software
    -Knowledge of Windows XP
    -Windows 7 or 8 at an advanced level
    -Windows server familiars and mail server
    -Troubleshoot and resolve basic Windows, software, and network issues
    -Knowledge of Linux is a plus
  • Contact Information

  • Company Name Careers Finder (Cambodia) Co., Ltd
  • Contact Person Ms. Sophors
  • Phone 095 777 158 / 093 648 007
  • Email job@mycareersfinder.com
  • Website
  • Apply Now