Orchid Koh Pich Hospital is urgently looking for Customer Services Care.
Customer Services Care will be responsible for providing the responds to client needs/questions/complaints through face to face, messenger, phone call, and email. S/he will be client guide to a better healthcare experience and ensure that client only need to contact once to get the help client needs.
Key Responsibilities:
– Responds to client needs/questions/complaints via face-to-face, telephone, messenger and email in
properly manner,
– Responsible for hotline services these included receiving phone call and call out to client etc…,
– Serves client by selling services/products and meeting client need,
– Analyze client problems and provides information/solutions,
– Assist in developing and maintaining positive client relations and coordinates with various functions
within the hospital to ensure that client requests, questions, and complaints are handled appropriately and in a timely manner,
– Assist in researching and analyzing data to address operational challenges and client service issues,
– Receive and place follow-up phone calls, messengers, and emails to answer client questions. Inquiries
also on client walk-in,
– Responds to insurance client questions regarding insurance benefits, eligibility and claim,
– Use computerized systems for tracking, information gathering and troubleshooting,
– Work in close collaboration with clinical team to increase cross-service referrals within the hospital,
– Assist line manager to develop plan of making loyalty clients,
– Ensure client satisfaction and provide professional support,
– Build sustainable relationship and trust with client through open and interactive communication,
– Undertake other duties and responsibilities as assigned by supervisor.
Qualifications:
– Bachelor Degree in marketing, communications or other related field.
– At least 1-2 years working at similar level with demonstrable success.
– Health sector experience is desirable but not required.
Skills and Experience:
– Have knowledge of a wide range of marketing and communication techniques and concepts,
– Be well presented with a professional manner,
– work well in a team and with a wide range of people,
– Effective communicator, fluent in Khmer written/spoken, good command of Chinese.
– Good at English is preferable.
– Sound computer skills including MS Office suite of programs
– Highly analytical and strategic with excellent foresight and problem-solving skills
– Ability to work at both a strategic and detailed level – hands on when needed.
Attitude / Motivation:
– Desire to apply good management/technical skills to achieve business KPIs;
– Results oriented and innovative;
– Able to lead and work as part of a team;
– Strong, determined, self-motivated;
– Adaptable and flexible; take initiative – take on the can-do attitude
– Able to work in a pressured environment;
– Committed to reproductive health in development and an individual’s right to control their own fertility.