Contact Center Executive (Malaysia)

  • Location Phnom Penh
  • Salary 850-1000$
  • Number of Hiring 50
  • Working Term Full Time
  • Closing Date Oct 27, 2017
  • Responsibilities:

    • 1st point of contact for phone support for industries such as banking, telecom, travel and apps companies.

    • Handle phone calls / email / live chat and resolve customer complaints, answer enquiries or sell add-on services.

    • Respond professionally to inbound phone calls, including urgent situations.

    • Identify and escalate issues appropriately.

    • Compose thoughtful and accurate messages or customize prepared responses to customer emails and live chat.

    • Research information and troubleshoot problems using available resources.

    • Proactively and independently work to meet targets and goals.

     

    Requirements

    • Based in Malaysia

    • Rotational shift of 40 work hours per week – weekends and holidays included. Shifts may include evening or early morning hours.

    • Patience, empathy, and a unique ability to manage stress.

    • Strong communication and interpersonal skills.

    • Ability to work under pressure and adapt quickly to adverse situations.

    • Technical aptitude and the ability to learn new technology quickly.

    • Must be a Mandarin speaker and fluent in English

    • Must read/write in simplified Chinese and English

     

    Package

    • USD850-1,000

    • One way flight ticket, Work Permit are included

    • Accommodation arrangement are included

    • Medical and insurance

    • Allowance and Incentive based on performance and roles

     

    • : Malaysia
    • : 850-1000
    • : 50
    • : fulltime
    • : Career Milestone
    • : Customer Services
    • : Samantha Lee
    • : +855 9588 5572
    • : samanlee@hotmail.com
    • : Kuala Lumpur, Malaysia
  • Contact Information

  • Company Name Career Milestone
  • Contact Person Samantha Lee
  • Phone +855 9588 5572
  • Email samanlee@hotmail.com
  • Website
  • Apply Now