CONCIERGE

  • Location Siem Reap
  • Salary Negotiable
  • Number of Hiring 1
  • Working Term Full Time
  • Closing Date Jan 15, 2018
  • DFS GROUP is the world’s leading luxury retailer catering to the traveling public. We have attained this position by listening to our clientele, adapting to changes in our customer base, and continually responding with innovative concepts. We are looking for talented individuals for the following position:

    Essential Job Responsibilities:

    • Provide customers with concierge services including transportation arrangements, merchandise deliveries, reservation handling, amongst others services
    • Maintain up-to-date knowledge of local area services, events and activities as well as knowledge of company product and services in order to effectively make recommendations, answer customer’s questions and service customer’s needs
    • Take and process telephone, fax, internet orders accurately and efficiently, advising customers of any promotions or specials available to maximize sales on every order
    • Provide conducted groups with detailed pre-shopping briefing on relevant store information and services
    • Issue customer shopping cards, ensuring the efficient and accurate recording and data entry of customer’s information
    • Issue privilege discount cards to eligible customers
    • Handle sale of gift certificates or electronic gift card
    • Provide follow up on customer’s requests, including claims and repairs
    • Issue promotional or marketing giveaways and assist in compiling monthly report and feedback on promotions
    • Coordinate with Sales and Marketing team the planning and scheduling of group visits to the store
    • Maintain good rapport and working relationship with the travel agents, tour guides and tour conductors
    • Assist the LOYAL T program in the co-ordination of private-viewings, functions/events and other ad-hoc services requested by clients
    • Support the daily management of the Prestige Lounge, including member assistance and data-entry input
    • Assist to organize and participate in all in-store PR and related promotional activities
    • Ensure custom allowances and regulations are adhered to at all times

    ESSENTIAL REQUIREMENTS

    • 1-2 experience as Guest Relation Agent or Receptionist from the hotel
    • Proactive, Self-motivated, Team-oriented attitude, Patient, Flexible, Tactful & Dependable
    • Resourceful with excellent problem solving skills
    • High level of integrity
    • Professional in appearance, language and demeanor
    • Able to speak good English & Chinese
    • Able to work under pressure in a fast-paced environment and react positively to multiple requests while maintaining composure
    • Strong interpersonal skills and able to work with people at various levels
    • Requires standing throughout work shifts
    • Proactive interaction with members and customers
    • Able to work flexible hours and shifts, including weekends, nights and holidays as required by the needs of the business

    DFS, A DYNAMIC PLACE TO WORK

    How to apply:

    Interested candidates, please submit your recent resumé to Human Resource Department of DFS Cambodia Limited via HR.Cambodia@dfs.com or follow below link to complete the application form: https://app.smartsheet.com/b/form?EQBCT=922d71b3f320410397f5a84a053aac47

     

  • Contact Information

  • Company Name DFS GROUP
  • Contact Person DFS GROUP
  • Phone +855 63 962 431
  • Email HR.Cambodia@dfs.com
  • Website http://www.dfsgroup.com
  • Apply Now

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