Call Center (Night Shift)

  • Location Phnom Penh
  • Salary Negotiable
  • Number of Hiring 2
  • Working Term Full Time
  • Closing Date Oct 29, 2017
  • Job Description

      Working during night shifts, this role is responsible for answering phones to respond to orders, general customer inquiries, and customer complaints. Call center staff is required to project a professional FTB bank image through phone interaction by building a thorough understanding of the client’s service requirement and focus on providing best service quality to the clients.

    Main Duties

    • Answer calls professionally and respond to customer’s inquiries as quickly as possible
    • Handle and resolve customer complaints
    • Provide customers with products and services information
    • Identify and escalate priority issues
    • Produce call reports and report issue / problem to the supervisor in a timely manner
    • Provide outstanding and consistent services to provide solution to customers
    • Create and maintain an environment which is easy and friendly experience for customer through highly professional service level
    • Research required information using available resources
    • Perform other duties as assigned by the supervisor


    Job Requirements

      • Bachelor Degree in Banking or related field
    • Experiences in Call Centre operations
    • Knowledge of customer service principles and practices
    • Knowledge of call centre telephony (Avaya System) and technology
    • Being able to deal with all types of people
    • Demonstrate superb customer service skills
    • Excellent interpersonal and verbal communication skills
    • Computer literacy and English language proficiency
  • Contact Information

  • Company Name Foreign Trade Bank of Cambodia (FTB)
  • Contact Person HR Department
  • Phone 023862111
  • Email
  • Website
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