|1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful at all times.
3. Can handle tour desk operation and sell tour ticket.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
|1. A positive attitude and excellent communication skills.
2. Ability to remain calm whilst under pressure.
3. Able to work at afternoon shift (Sometimes)